We want you to be happy with your purchase and we apologise if it is not. For whatever reason that you are not satisfied, we would be most happy to provide returns for all items purchased from us if the following conditions are met:

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Footwear should have no scuff marks on it’s out-sole
  • Original receipts would need to be included (e-receipts)
  • All items would need to be purchased originally from USE.co.uk

If non of the above conditions are met, we regret to inform that we are unable to process any claims for refunds regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable either in our retail store or via our online shop.


1. You are able to return unsuitable items within 14 days of the date shown on the dispatch note. Please return unsuitable items in their original packaging.

2. We’re sorry, but we are unable to offer free returns for customers, returns must be made at your own cost. Customers who wish to return their items can use the returns label found here.

3. If you receive a faulty item please return to us within 30 days’ of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning.

4. Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

5. All decisions made by USE.co.uk is final.

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